A letter in which i sent to carpet right, including description of what happened? Could someone please advise as they are not forthcoming in their reply, Am I within my rights or not???
My Partner and I ordered and paid for in full for a carpet from the (carpet right) Nottingham store at castle meadow Retail Park on the 16/10/2008. It was to be delivered on the 3rd Dec 2008 on a morning time slot. This fitted in well with other work we were carrying out at the house. On the morning of delivery we noticed the underlay was different from what we purchased, the fitters confirmed this, what we had ordered was not in stock. I wasn’t happy with the fact that since we ordered in October no one had the decency to inform us by telephone or in writing that this was the case. I telephoned the store and spoke to Winston I informed him that I did not want the underlay that had arrived at the house, I wanted what I ordered, he informed me that this underlay cost more, but despite this I still wanted the underlay I ordered, if I wanted the more expensive underlay I would have bought it at the shop. I asked him when would the next delivery be in he told me he would check the warehouse and ring me back in 5 mins. 20 mins later Winston called me back and informed me that He would be able to get some in for Friday ready for fitting on Saturday, I told him this was not good enough as I have services coming to my house that I would now need to cancel. I then informed him that I was not happy with what was happening and that I would like to cancel my order. 1hr 30 mins later he then informed me that there was some available in Sheffield he could get it picked up and the carpet could still be fitted this afternoon. I informed him that this was not possible as the reason I requested a morning slot was due to work constraints in the afternoon. I was still not happy with the services or the help and would like to cancel my order. He then informed me it would not be as simple as that? He would have to contact customer services and speak with them and call me back. He called me back 15 mins later and said I could not cancel my order, I asked him to supply me with the customer services number and I would speak with them to put my side across. I have spoken to the customer services and they have asked me to write to you. I will now refer to the sales of goods and services act 1979, and the supply of goods and services act 1982 which states that traders must sell goods that are described (the underlay delivered was not clearly what I purchased, also no one informing us of this? How long did carpet right know it was the wrong underlay?
I am aware of my statutory rights and that the underlay which was delivered to my door does not conform exactly to what I purchased, therefore I have the right to reject the goods and demand a full refund, Just based on this I believe you are in breach of contract, There are a few things I am not happy about with regards this situation. Firstly that it took 2 months and on the day of the delivery before it was brought to the customer’s attention that what I had paid for wasn’t what I received, I was not happy with the responses over the telephone as to why this had happened, and also how to recover the situation. The fact that on the day they could find the right underlay in Sheffield, why was this not available to be placed on our order earlier and not be informed about this.
These issues cause me to distrust the carpet right company. I am not happy with the level of service I have received despite the amount of money spent. I wish to cancel my order and a refund for the amount of money paid to carpet right, £1471.80.
My Partner and I ordered and paid for in full for a carpet from the (carpet right) Nottingham store at castle meadow Retail Park on the 16/10/2008. It was to be delivered on the 3rd Dec 2008 on a morning time slot. This fitted in well with other work we were carrying out at the house. On the morning of delivery we noticed the underlay was different from what we purchased, the fitters confirmed this, what we had ordered was not in stock. I wasn’t happy with the fact that since we ordered in October no one had the decency to inform us by telephone or in writing that this was the case. I telephoned the store and spoke to Winston I informed him that I did not want the underlay that had arrived at the house, I wanted what I ordered, he informed me that this underlay cost more, but despite this I still wanted the underlay I ordered, if I wanted the more expensive underlay I would have bought it at the shop. I asked him when would the next delivery be in he told me he would check the warehouse and ring me back in 5 mins. 20 mins later Winston called me back and informed me that He would be able to get some in for Friday ready for fitting on Saturday, I told him this was not good enough as I have services coming to my house that I would now need to cancel. I then informed him that I was not happy with what was happening and that I would like to cancel my order. 1hr 30 mins later he then informed me that there was some available in Sheffield he could get it picked up and the carpet could still be fitted this afternoon. I informed him that this was not possible as the reason I requested a morning slot was due to work constraints in the afternoon. I was still not happy with the services or the help and would like to cancel my order. He then informed me it would not be as simple as that? He would have to contact customer services and speak with them and call me back. He called me back 15 mins later and said I could not cancel my order, I asked him to supply me with the customer services number and I would speak with them to put my side across. I have spoken to the customer services and they have asked me to write to you. I will now refer to the sales of goods and services act 1979, and the supply of goods and services act 1982 which states that traders must sell goods that are described (the underlay delivered was not clearly what I purchased, also no one informing us of this? How long did carpet right know it was the wrong underlay?
I am aware of my statutory rights and that the underlay which was delivered to my door does not conform exactly to what I purchased, therefore I have the right to reject the goods and demand a full refund, Just based on this I believe you are in breach of contract, There are a few things I am not happy about with regards this situation. Firstly that it took 2 months and on the day of the delivery before it was brought to the customer’s attention that what I had paid for wasn’t what I received, I was not happy with the responses over the telephone as to why this had happened, and also how to recover the situation. The fact that on the day they could find the right underlay in Sheffield, why was this not available to be placed on our order earlier and not be informed about this.
These issues cause me to distrust the carpet right company. I am not happy with the level of service I have received despite the amount of money spent. I wish to cancel my order and a refund for the amount of money paid to carpet right, £1471.80.