Hi
I'm looking for some assistance and hoping some can help. I purchased a TV from Asda a few months ago, which developed a purple line across the bottom of the TV.
I took the TV back to Asda at the weekend and they were happy to replace it, however as Toshiba had since updated its models the original TV I bought was no longer available.
Asda confirmed I could have a replacement but that I would have to pay the difference.
When I challenged this their response was " well we'll just give you your money back then". Not what you want to here when your returing at TV at 8pm at night and have two under fives to go back home to!!!
Can anyone confirm if this is correct. Were they within their rights to make me pay the difference?
Thanks
I'm looking for some assistance and hoping some can help. I purchased a TV from Asda a few months ago, which developed a purple line across the bottom of the TV.
I took the TV back to Asda at the weekend and they were happy to replace it, however as Toshiba had since updated its models the original TV I bought was no longer available.
Asda confirmed I could have a replacement but that I would have to pay the difference.
When I challenged this their response was " well we'll just give you your money back then". Not what you want to here when your returing at TV at 8pm at night and have two under fives to go back home to!!!
Can anyone confirm if this is correct. Were they within their rights to make me pay the difference?
Thanks