I am a newbie on this site, and am looking for some advice on how to deal with a peculiar consumer problem. I purchased a TV from Comet for £169.99 but on opening the box at home discovered that there was nothing in the box except a number of bricks and stones. I immediately rang Comet and they agreed to replace the item. On arrival at the store, the Sales Manager stated that she could not exchange the item and would not be able to give me a refund until the store had conducted an internal investigation into the matter. As you can imagine, 2 days before Christmas I was not satisfied with this answer, but am at a loss as to what my rights are. Any advice would be much appreciated.