HI all
Our only car was towed to our local garage four months ago with a blown head gasket. Our car was repaired there which took them three weeks and we paid by Credit card £500 inclusive labour & VAT.
For the time our only car was being repaired, we had to take time off work due to living in a small village with hardly any public transportation options.
Once we had our car back repaired, two days afterwards, the car started leaking water and we had to take it again to our local garage were the mechanic told us that it had to do with head gasket and he repaired it without billing us.
Ever since then the water leak has been "maintained" by us with topping up, as we were told to do this by the mechanic when we collected the car.
Now four months on, the head gasket has blown again and we had to be towed by the rescue to another garage. When they told us that the head gasket had blown, we told them the stories we had been through with the local garage and they said that it should be the local garage to put this right as they did not do a proper job. So, we got out car towed to our local garage.
When they saw our car being towed in, the first thing they said was that it was not their fault and we would have to foot the bill this time for a new head gasket.
Now, we are stranded again and on the verge of losing our jobs due to having no more days left over to take as holidays.
We need to find some answers from somewhere.
We do not know what to do now and what are our rights as a consumer?
Any help would be very much appreicated or pointers in the right direction, thank you very much.
Terry & Mon
Our only car was towed to our local garage four months ago with a blown head gasket. Our car was repaired there which took them three weeks and we paid by Credit card £500 inclusive labour & VAT.
For the time our only car was being repaired, we had to take time off work due to living in a small village with hardly any public transportation options.
Once we had our car back repaired, two days afterwards, the car started leaking water and we had to take it again to our local garage were the mechanic told us that it had to do with head gasket and he repaired it without billing us.
Ever since then the water leak has been "maintained" by us with topping up, as we were told to do this by the mechanic when we collected the car.
Now four months on, the head gasket has blown again and we had to be towed by the rescue to another garage. When they told us that the head gasket had blown, we told them the stories we had been through with the local garage and they said that it should be the local garage to put this right as they did not do a proper job. So, we got out car towed to our local garage.
When they saw our car being towed in, the first thing they said was that it was not their fault and we would have to foot the bill this time for a new head gasket.
Now, we are stranded again and on the verge of losing our jobs due to having no more days left over to take as holidays.
We need to find some answers from somewhere.
We do not know what to do now and what are our rights as a consumer?
Any help would be very much appreicated or pointers in the right direction, thank you very much.
Terry & Mon
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