Firstly, new forum user here so hello there
Now to the problem at hand, I lost my phone yesterday and today I rang up to get a replacement on my insurance with the mobile provider EE. Upon ringing I was informed that I do not hold an insurance policy with them and crucially that I never have done.
I thought this was a bit odd because I distinctly remember the salesperson in the EE shop telling me that I was in fact paying for insurance and so, rather than arguing on the phone with the customer services guy on the phone I went to consult my copy of the original contract that I signed and lo and behold that contract states that I had in fact chosen the "full cover" insurance.
I then got back in touch with the customer services people and informed them of this and they told me that there was still nothing that they could do.
So, what options do I have here? Am I to be stuck paying around £50 per month for a phone that I no longer have?
Now to the problem at hand, I lost my phone yesterday and today I rang up to get a replacement on my insurance with the mobile provider EE. Upon ringing I was informed that I do not hold an insurance policy with them and crucially that I never have done.
I thought this was a bit odd because I distinctly remember the salesperson in the EE shop telling me that I was in fact paying for insurance and so, rather than arguing on the phone with the customer services guy on the phone I went to consult my copy of the original contract that I signed and lo and behold that contract states that I had in fact chosen the "full cover" insurance.
I then got back in touch with the customer services people and informed them of this and they told me that there was still nothing that they could do.
So, what options do I have here? Am I to be stuck paying around £50 per month for a phone that I no longer have?