hello
i was wondering if any one has had any luck cancelling a "contract" with 5G
we had one of there reps walk in and unfortunelty our manager ended up signing that day which as a rule we dont usually do.
we stressed on the day that as a company our email needed to stay the same as this is were we get all our work sent through to and we were told this was fine.
a couple of weeks later we were called to say they wanted to book in to change our modem and set us up a new email address, at this point we asked them to stop and cancel as if we had to change our email they were defaulting on there end of the deal.
we have subsiquently been chased for a "cancellation charge of £4870.15 for a 36month "contract". a so called contract that only has "customer information" written at the top NOT contract. we have also been charged for 3 months of calls in which we have been told BT had our calls NOT 5G.
when i rung consumer direct this morning i was told that i am within my rights to cancel as they breached there part of the contract under the express term law......
but i have relayed this to 5G and they are having none of it and now threatening to take us to court even though it is them that have defaulted.
were do we stand now and how the hell do i get rid of these people????
any advise would be very much recieved with thanks.
i was wondering if any one has had any luck cancelling a "contract" with 5G
we had one of there reps walk in and unfortunelty our manager ended up signing that day which as a rule we dont usually do.
we stressed on the day that as a company our email needed to stay the same as this is were we get all our work sent through to and we were told this was fine.
a couple of weeks later we were called to say they wanted to book in to change our modem and set us up a new email address, at this point we asked them to stop and cancel as if we had to change our email they were defaulting on there end of the deal.
we have subsiquently been chased for a "cancellation charge of £4870.15 for a 36month "contract". a so called contract that only has "customer information" written at the top NOT contract. we have also been charged for 3 months of calls in which we have been told BT had our calls NOT 5G.
when i rung consumer direct this morning i was told that i am within my rights to cancel as they breached there part of the contract under the express term law......
but i have relayed this to 5G and they are having none of it and now threatening to take us to court even though it is them that have defaulted.
were do we stand now and how the hell do i get rid of these people????
any advise would be very much recieved with thanks.