Any advice on what to do next. I have been a 'very good' customer of J D Williams mail order company for several years. I ordered goods to the value of £105 a few weeks ago but never received them. I was at home each day waiting for the delivery and it never came. On my last statement sent out August, J D Williams stated that they had despatched the goods to me. I have contacted them several times by phone and emails and they have insisted on charging these goods to my account plus interest of course. They keep fobbing me off by saying that they have to investigate how or why the goods went missing;but do they still have a right to charge me for them which they are doing.