Please could someone advise me, I understand the Sales and Goods act and I am entitled to a full repair up to 6 years, but who is responsible for this? If the company I bought it from has closed down and sold part of the business to another company who now only deal with business to business not customers from the public.
In an email from Samsung they say. " Essentially you are correct. The retailer has a duty of care under the sales of goods act that lasts 6 years. A good guide on how to get them to admit this is here www_bbc.co.uk/programmes/b006mg74/features/consumer-law-sale-of-goods]BBC One - Watchdog - Sale of goods Act 1979 (as amended
Previous email from Samsung..
The directives you have pointed out are all in regards to the rights you have with the point of sale, not the manufacturer. As the manufacturer our only legal liability is to the warranty we provide with the product, a warranty we are not legally required to provide but do as a sign of good faith in our products.
Your warranty expired on 22.11.12, however as a good will gesture we do extend the cover on the screen parts of all our televisions to 4 years. This extension only covers parts and not labour or inspection charges. In order to provide this cover we require an inspection report confirming that the screen part needs to be replaced. This inspection can be carried out by any engineer however we do recommend having the inspection carried out by an authorised service centre as the work will need to be carried out by one as they are the only engineers we can pay via warranty claims.
In an email from Samsung they say. " Essentially you are correct. The retailer has a duty of care under the sales of goods act that lasts 6 years. A good guide on how to get them to admit this is here www_bbc.co.uk/programmes/b006mg74/features/consumer-law-sale-of-goods]BBC One - Watchdog - Sale of goods Act 1979 (as amended
Previous email from Samsung..
The directives you have pointed out are all in regards to the rights you have with the point of sale, not the manufacturer. As the manufacturer our only legal liability is to the warranty we provide with the product, a warranty we are not legally required to provide but do as a sign of good faith in our products.
Your warranty expired on 22.11.12, however as a good will gesture we do extend the cover on the screen parts of all our televisions to 4 years. This extension only covers parts and not labour or inspection charges. In order to provide this cover we require an inspection report confirming that the screen part needs to be replaced. This inspection can be carried out by any engineer however we do recommend having the inspection carried out by an authorised service centre as the work will need to be carried out by one as they are the only engineers we can pay via warranty claims.