Hi all
In April of this year I purchase a Samsung UE32B6000 TV brand new from Amazon.co.uk. It has since developed a loud electric buzzing/crackling sound and is clearly faulty.
I have tried to return it to Amazon and although willing to accept the return, they don't stock the model any more so all they will do is refund me. However I like the design of this model and it goes well in my room, so I decided to try a direct-to-manufacturer warranty claim instead.
However I am shocked to discover that Samsung are claiming that I have NO manufacturer warranty because I bought the product from Amazon.co.uk. Is this a legal stance to take?
Their exact words are:
Please advise. I obviously still have the option of a refund from Amazon, but as I said I would prefer a replacement if at all possible.
Thanks and regards,
Ryan Spooner
In April of this year I purchase a Samsung UE32B6000 TV brand new from Amazon.co.uk. It has since developed a loud electric buzzing/crackling sound and is clearly faulty.
I have tried to return it to Amazon and although willing to accept the return, they don't stock the model any more so all they will do is refund me. However I like the design of this model and it goes well in my room, so I decided to try a direct-to-manufacturer warranty claim instead.
However I am shocked to discover that Samsung are claiming that I have NO manufacturer warranty because I bought the product from Amazon.co.uk. Is this a legal stance to take?
Their exact words are:
I thought I was entitled to a manufacturers warranty? Why does the price the item was sold at have anything to do with the warranty the manufactuer should provide?Thank you for contacting Samsung Electronics.
Kindly note that products bought from retailers such as AMAZON will not
be covered with Samsung warranty because the retailers purchased these
products from Samsung in very low prices and that is because they will
be handling the warranty not Samsung, so we would advise you to refer
back to AMAZON in order to have the TV fixed or replaced.
I hope this has been of some assistance to you. If you do have any
further queries, please do not hesitate to contact us quoting your
reference number.
Kind Regards,
Joe Tyler
Samsung Electronics UK
Customer Communication Centre
Please advise. I obviously still have the option of a refund from Amazon, but as I said I would prefer a replacement if at all possible.
Thanks and regards,
Ryan Spooner