By the fan of our boiler there is some dust and soot. when we turn the hot water on at the boiler it smells of burning rubber.
an engineer has come twice for check ups and never detected the problem. We called someone when it consistently happened. they sent an emergency engineer and they turned the whole system off so no gas or electricity.
they said someone will come out tomorow to fix it - we had to wait from 8 til 1pm.
Someone came today (so far, One whole day with no gas or electrity) he said he couldnt do the job because he needs a senior engineer to do it.
It is piss easy I could do it!!!! And I am a girl!!!
I called the customer service to complain because I have 3 young children that need feeding and bathing. She said she could send the same guy out but I have to wait fro 12 lunchtime til 6pm.
Guess what, 6pm comes around and no sign of him!! I called customer service and guess what? THEY DID NOT BOOK FOR HIM TO COME BACK! she put on the system an agent could not come out today. I told her my circumstances, she told me it was booked.
I GAVE THE CUSTOMER SERVICE PERSON REAL SH*T THEY WERE ACTUALLY SCARED OF ME. I AM SO PISSED OFF!!!!!!!!!!
I NEED SOMEONE TO SHARE MY ANGER.
Can I take this up with a manager, I want some answers and I want this katie woman to get in trouble.
an engineer has come twice for check ups and never detected the problem. We called someone when it consistently happened. they sent an emergency engineer and they turned the whole system off so no gas or electricity.
they said someone will come out tomorow to fix it - we had to wait from 8 til 1pm.
Someone came today (so far, One whole day with no gas or electrity) he said he couldnt do the job because he needs a senior engineer to do it.
It is piss easy I could do it!!!! And I am a girl!!!
I called the customer service to complain because I have 3 young children that need feeding and bathing. She said she could send the same guy out but I have to wait fro 12 lunchtime til 6pm.
Guess what, 6pm comes around and no sign of him!! I called customer service and guess what? THEY DID NOT BOOK FOR HIM TO COME BACK! she put on the system an agent could not come out today. I told her my circumstances, she told me it was booked.
I GAVE THE CUSTOMER SERVICE PERSON REAL SH*T THEY WERE ACTUALLY SCARED OF ME. I AM SO PISSED OFF!!!!!!!!!!
I NEED SOMEONE TO SHARE MY ANGER.
Can I take this up with a manager, I want some answers and I want this katie woman to get in trouble.