Hi Guys,
Unfortunately had a flat tyre on Saturday, the nail was embedded near the outer edge so had to have a replacement tyre (original tyre was on the rear and almost new ).
I stupidly didn't check my alloy before payment or leaving but did when I got home. They've taken 2 gauges and a scratch running around the perimeter of the alloy. All of my alloys were scratch free (the car isn't very old!).
I went back, they said "these things happen" (no they don't if you're competent) and I'm supposed to go back and see the manager tomorrow.
Where do I stand here, cost of a refurb is about 50-60 pounds, but becuase I didn't query it there and then would it just be a case of there word against mine? It's obvious from the overall condition of the car that it's as new and damage is underneath the rubber rim protector in places!
I paid on credit card, is it worth contacting them? There's no problem with the tyre purchased though.
Cheers
Matt
Unfortunately had a flat tyre on Saturday, the nail was embedded near the outer edge so had to have a replacement tyre (original tyre was on the rear and almost new ).
I stupidly didn't check my alloy before payment or leaving but did when I got home. They've taken 2 gauges and a scratch running around the perimeter of the alloy. All of my alloys were scratch free (the car isn't very old!).
I went back, they said "these things happen" (no they don't if you're competent) and I'm supposed to go back and see the manager tomorrow.
Where do I stand here, cost of a refurb is about 50-60 pounds, but becuase I didn't query it there and then would it just be a case of there word against mine? It's obvious from the overall condition of the car that it's as new and damage is underneath the rubber rim protector in places!
I paid on credit card, is it worth contacting them? There's no problem with the tyre purchased though.
Cheers
Matt