Hi,
I bought a leather jacket in May 2013. I was happy with it and wore it couple of times, not too many times. I treated it well. The size is 16, mine is 12-14.
Two days ago I have noticed it has got a fault: the seam was opened in the back for about 7 cm, it looks like the thread with which it was sown gave its way or the hole was there from the beginning, I just did not notice it until now. The size I have mentioned was for that reason that I could not force the seam to open by being too fat and having the jacket too stretched on me. Even if I did, it should survive such little strain, should it not? It is made of leather. I paid 150 quid for it, it is from the hELium range they sell on Oxford Street in London in the basement and they claim they are a quality jackets. I have discovered other minor faults on it: the item has places sown across in squares, like quilted jackets have today, and the thread was loosened on a few more places, too. I also have discovered it at the same opportunity as the first two days ago.
I took it to the seller today and demanded a full refund as it appears to me that this particular item is of poor make. I had an opportunity to have a similar case in the past and won the case as the developed a fault within even a month (shoes) and the Consumers Direct confirmed that it was a manufacturer`s fault and I was entitled for a full refund. Now it lasted for 3 months to find out and it was not damaged intentionally or by inappropriate wearing or treatment. But the seller only insisted on having it repaired. I did not want this as the seams may get loosen at other places and it takes me time or extra money to go to the seller again. I do not wish to pay him visits like having piano lessons.
I told him I was going to contact the Consumers Direct (but learned afterwards that they were shut down and there is CAB available now, which is not too responsive in some cases as I already had an opportunity to find out). The seller just insisted that the repair is the only option as I have already been using the jacket. Full stop.
Who is right and who is wrong in this specific case?
I would really like to get a full refund.
I bought a leather jacket in May 2013. I was happy with it and wore it couple of times, not too many times. I treated it well. The size is 16, mine is 12-14.
Two days ago I have noticed it has got a fault: the seam was opened in the back for about 7 cm, it looks like the thread with which it was sown gave its way or the hole was there from the beginning, I just did not notice it until now. The size I have mentioned was for that reason that I could not force the seam to open by being too fat and having the jacket too stretched on me. Even if I did, it should survive such little strain, should it not? It is made of leather. I paid 150 quid for it, it is from the hELium range they sell on Oxford Street in London in the basement and they claim they are a quality jackets. I have discovered other minor faults on it: the item has places sown across in squares, like quilted jackets have today, and the thread was loosened on a few more places, too. I also have discovered it at the same opportunity as the first two days ago.
I took it to the seller today and demanded a full refund as it appears to me that this particular item is of poor make. I had an opportunity to have a similar case in the past and won the case as the developed a fault within even a month (shoes) and the Consumers Direct confirmed that it was a manufacturer`s fault and I was entitled for a full refund. Now it lasted for 3 months to find out and it was not damaged intentionally or by inappropriate wearing or treatment. But the seller only insisted on having it repaired. I did not want this as the seams may get loosen at other places and it takes me time or extra money to go to the seller again. I do not wish to pay him visits like having piano lessons.
I told him I was going to contact the Consumers Direct (but learned afterwards that they were shut down and there is CAB available now, which is not too responsive in some cases as I already had an opportunity to find out). The seller just insisted that the repair is the only option as I have already been using the jacket. Full stop.
Who is right and who is wrong in this specific case?
I would really like to get a full refund.
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