Hi-I have the British Gas Homecare agreement and got them out in December as quite a lot of the radiators in my house were only tepid at most and we were freezing!First they bled all the radiators-no change-then the engineer said I needed a Powerflush but this wasn't covered by the Agreement and it would cost just under £900-just what you need just before Xmas!-he also said I should consider a new boiler as then you get the powerflush for free-he arranged for the salesman (or should I say conman) to call-This guy then persuaded me to sign up for a new boiler at a cost of just over £3000 saying that it would make my house "piping hot throughout",that it would be in in time for Xmas and that my gas bills would reduce by a third or more.The engineer then came and fitted the new boiler and guess what -no change whatsoever-we had a freezing Xmas and the temperature in my kitchen never goes above 11C (mid fifties F)The engineer explained he could not get all my radiators hot and even suggested that I withhold some of the money!-I paid him £2000 and withheld £1000 but now I could kick myself for even paying that-they have not provided the service they promised-also my old boiler was only 8 years old and I have just done the AOL British Gas boiler test to see if my old boiler would have qualified for the boiler scrappage sheme and guess what-it didn't -as it came up as efficient!
I'm not sure if you can sue British Gas
Help please!!!!
I'm not sure if you can sue British Gas
Help please!!!!