Hi, I wonder if anybody could help me?
I've recently sold a batch of canvas prints to a customer for her to resell on. She sent us in her photo for us to print on canvas. We did this and took the prints to her in person around 2-2.5 hours away. On the way back she said the canvases were not up to the quality she wanted.
We did make it very clear on the phone as we do with all our customers that we can't guarantee colour matching due to differences on the computer monitor and whats actually printed out. I did also strongly advise to have a test print which she declined.
We've got very many happy customers so I've never been in this situation. Can anybody help?
I've recently sold a batch of canvas prints to a customer for her to resell on. She sent us in her photo for us to print on canvas. We did this and took the prints to her in person around 2-2.5 hours away. On the way back she said the canvases were not up to the quality she wanted.
We did make it very clear on the phone as we do with all our customers that we can't guarantee colour matching due to differences on the computer monitor and whats actually printed out. I did also strongly advise to have a test print which she declined.
We've got very many happy customers so I've never been in this situation. Can anybody help?